City of Alexandria Reopens door to public with Service protocals

As the City of Alexandria reopens its doors to the public June 1, department leaders advise residents and visitors to continue to call in advance to learn the most efficient way of accomplishing their business with the city. City employees have worked throughout the COVID-19 pandemic offering services through phone calls, email, online and drop box. All those options remain in place and the public is highly encouraged to continue to use them.

For those wanting in-person service, the current statewide restrictions demand social distancing and limits on the number of persons in a space at one time. Some federal pandemic-related procedures or restrictions also remain in place that may affect a person’s ability to access services.

Direct phone lines and email addresses for all city staff can be found at  We encourage you to contact a staff member before you visit any city facilities.  In order to provide the most safety to citizens and staff, meeting needs via a phone, voice mail, or video meeting is preferred.  Please know that all city licensing and permitting functions remain available.

Building-specific information for departments is listed below:

City Hall (Administration, Assessor, Building, Finance, Planning and Zoning): The lobby will be open on June 1, but the public is highly encouraged to call staff or the City Hall main line at 320.763.6678 to determine if their needs can be met without an in-person visit. If you must visit City Hall during normal business hours of 8:00 to 4:30 Monday-Friday, please know that a glass partition has been installed at the front counter to protect citizens and staff.  A drop box will also remain at the front entrance at 704 Broadway.

Police Department: The Police Department can be reached at 320.763.6631 for non-emergencies.  Please call ahead to see if your needs can be met without a visit.  The main lobby will be open beginning June 1 during normal business hours of 8:00 to 4:30.

Fire Department: The Fire Department can be reached at 320.763.6488.  Please call ahead to see if your needs can be met without a visit.  The building will be open beginning June 1 during normal business hours of 8:00 to 4:30.

Public Works: The Street and Stormwater Division can be reached at 320.763.3080. Parks Division can be reached at 320.763.6678. As the schedules of employees vary in these departments, please call ahead to discuss your needs.

Runestone Community Center: The current plan is for the Runestone Community Center to open again on June 15.  Ice rentals will be available only to organization who have a COVID-19 Preparedness plan.  The RCC will also have their own COVID-19 Preparedness Plan.  There will be no open skating until further notice.

Downtown and Plaza Liquor: Downtown and Plaza are open for their regular business hours Monday-Saturday from 8 a.m. to 8 p.m.  Sunday’s hours are 11 a.m. to 6 p.m.  Customers are encouraged to wear masks.  Plastic shields are in place to protect staff and customers.

Parks: All parks in the City of Alexandria are open and all playgrounds are open with signage indicating use is at the individuals’ risk. The equipment is not sanitized.

Airport: The Alexandria Airport (KAXN) is operating flights and business in a safe manner. The building is open to the public, but please call before to assure your needs are met – 320.762.2111.

Call our main phone for any questions: 320.763.6678

by City of Alexandria

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